Refund policy

Refund Policy

Last Updated: June 2026

Thank you for shopping with ShopIAmAlexisKerr.

Because all products sold through our store are digital products delivered electronically and made available immediately upon purchase, all sales are final.

No Refunds

Due to the nature of digital products, we do not offer refunds, returns, or exchanges once a purchase has been completed and the product has been delivered or accessed.

By completing your purchase, you acknowledge and agree that:

  • All digital product sales are final.

  • No refunds will be issued for change of mind, accidental purchases, dissatisfaction with the product, or failure to read the product description before purchase.

  • No refunds will be issued for unused downloads or failure to download the purchased product.

Please review all product descriptions carefully before making a purchase.

Download and Access Issues

If you experience any difficulty accessing, downloading, or receiving your purchased digital product, please contact us at partner@iamalexiskerr.com. We are happy to assist in resolving technical issues related to product delivery.

When contacting us, please include:

  • Your order number

  • The email address used for the purchase

  • A description of the issue you are experiencing

Defective or Corrupted Files

If a digital product is defective, corrupted, or inaccessible due to a technical error on our part, please contact us at partner@iamalexiskerr.com within 30 days of purchase. We will work with you to provide a replacement file or correct the issue.

Unauthorized Transactions

If you believe your purchase was made fraudulently or without your authorization, please contact us immediately at partner@iamalexiskerr.com so we can investigate the matter.

European Union Customers

For customers located in the European Union, digital products supplied electronically may be exempt from the 14-day withdrawal (cooling-off) period once delivery has begun and the customer has expressly consented to immediate access to the digital content.

By purchasing and downloading our digital products, you acknowledge and consent to immediate delivery and waive any applicable right of withdrawal to the extent permitted by law.

Contact Us

If you have any questions regarding this Refund Policy, please contact us at:

Email: partner@iamalexiskerr.com